Employees do not leave companies; they leave behind experiences. So, as an organisation are you listening before they walk out the door?

In today’s fast-paced work environment, understanding the employee’s experience is more important than ever. Employee turnover is a challenge – South African organisations have an average labour turnover rate of 16.6% ((labour turnover). This means organisations need to track employee engagement and satisfaction proactively.

This is where employee transition surveys and systems come in. At Omnicor, we offer a comprehensive solution that enables organisations to gather, analyse, and act on employee feedback at every stage of the HR lifecycle. Our Employee Transition System (ETS) is designed to track and measure employee experiences across key career transitions, helping organisations address issues before employees leave. Unlike traditional exit interviews which capture only a snapshot of dissatisfaction at the point of departure, a data-driven ETS approach gathers insights from onboarding through to exits, so organisations can address issues before employees leave.

Why Gathering Structured Data Across the HR Lifecycle is Vital

Gathering feedback at different career stages helps HR teams find patterns and trends in engagement and satisfaction, detect early warning signs of disengagement, and make informed decisions to improve retention and workplace culture.

Onboarding Feedback

The first stage of gathering structured feedback is during onboarding, which takes place within the first 30–60 days. This is a critical period in shaping new employees’ perceptions and long-term engagement.

By conducting onboarding surveys your organisation can:

  • Measure employee expectations versus reality
  • Identify early engagement or culture fit issues
  • Adjust onboarding processes based on the feedback

Internal Transitions

The second stage focuses on employees moving within the organisation, whether through promotions, departmental moves, or role changes. Tracking these transitions helps ensure employees integrate smoothly into new roles. Internal transition feedback helps by:

  • Tracking employee satisfaction after these internal moves
  • Ensuring the correct training is provided
  • Tracking leadership support
  • Identifying challenges employees face in their new roles

Exit Feedback

Although exit surveys are the last step in the ETS process, they are extremely valuable. Capturing honest, data-driven feedback on why employees leave can help your organisation identify trends across departments and demographics. Using this feedback to improve retention and workplace culture can prevent unnecessary turnover. The ultimate goal is to learn from every departure and adjust strategies to keep great talent.

The Power of Data

Turning staff feedback into action is where the real power lies. By closely analysing the responses, HR teams can:

  • Convert responses into measurable action points and identify areas for improvement
  • Study the trends and detect early warning signs
  • Create a feedback loop, encouraging an open and growth culture

Best Practices for Implementing ETS

To fully leverage the advantages of ETS, your organisation should:

  • Consolidate employee feedback from onboarding through to exits to gain insights into workplace culture
  • Incorporate a blend of qualitative and quantitative questions
  • Act based on insights and communicating findings to leadership. This builds trust by demonstrating to employees that their feedback results in real change

Gathering employee feedback across the HR lifecycle is more than just a data collection exercise—it is essential for cultivating a positive, engaged, and productive work environment. By adopting a thorough feedback strategy, your organisation can proactively manage the complexities of the employee lifecycle, foster a vibrant workplace, and gain a competitive edge by retaining top talent and continuously improving workplace culture. With Omnicor’s advanced Employee Transition System, you can transform feedback into actionable insights, ensuring your organisation stays ahead in employee engagement and retention.

We have the ideal software to support all your employee feedback needs across the HR lifecycle!

Author: Mmatlou Matlakala

View the ETS page to learn more: https://employee-onboarding-transition-exit-survey.omnicor.co.za/