The Art & Science of Employee Exit Surveys

Within this case study we explore the impact of the RoleFit Employee Exit Survey System- Career Transition System (RoleFit CTS) at a leading financial service provider in Southern Africa (referred to as ‘the Client’). The Client was established in South Africa in the 1950s and has expanded across Africa. In 2016, when Omnicor first engaged with this Client, the organisation comprised of plus minus 9 800 employees, a substantial workforce requiring impactful Human Capital strategies, practices and processes. The key to this organisation’s approach to human resources was and is the acknowledgement that an engaged workforce is an enabler of their long-term success. With this acknowledgement, the engagement and satisfaction of their Financial Advisors, a pivotal role within their organisation, was identified as the lifeblood of their organisation and their aim was and is to ensure the retention and engagement of these individuals.